![]() Jasravee has over 20 years experience as a Strategic Brand Builder,Communications Leader and Entrepreneur. He is also an Instructor for the ANA School of Marketing and Rutgers Business School.Įmail him at with Jasravee is facilitated by Jasravee Kaur Chandra, Director- Brand Building, Research & Innovation at Master Sun, Consulting Brand of Adiva L Pvt. Stan Phelps is a Forbes Contributor, TEDx Speaker, IBM Futurist, Certified Speaking Professional, and best-selling author of the Goldfish Series. Stan answers the above questions and many more as he conducts a masterclass on creating a differentiated customer experience. How can little things add value or make it easier for customers? What could be these little things, please explain with examples in context of differentiation via added value? How can we contribute to the happiness of customers, employees, and society ? How can Happiness be the ultimate currency in business? What are the key learnings from your book Pink Goldfish OR How does one defy normal, exploit imperfections and captivate customers ? How do your flaws make you awesome? What are the 10 keys to creating a differentiated experience ? What is the metaphor of goldfish that has inspired your book series? Ep 1 : Rishabha Nayyar, India Head Strategy, 82.5 Communications on Brand Purpose & Marketing, Thick Data as Consumer Insights, Un- Stereotyping Indian Men in Popular CultureĪbout Ep 92 : Stan Phelps on Differentiated Customer Experience to Drive Loyalty & Growth Episode
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